Code of Ethical Purchasing
All suppliers we work with must be fully compliant with our Code of Ethical Purchasing at all times.
We continue to monitor compliance and promote improved performance through our supplier performance management system, focusing particularly on high-risk and strategic suppliers.
Our supply chain employees are required to complete CEP refresher training annually as part of their personal objectives so that they can communicate it effectively to our suppliers.
Supply Chain employees complete annual training specifically on anti-corruption and competition law. Our supplier performance managers are trained to identify non-compliances, such as unsafe working practices, whenever they are on site.
Scores are reviewed by our supply chain team who make recommendations and work with suppliers to put in place improvement plans that address any issues identified. The scorecard criteria is updated and strengthened on a regular basis to continuously raise standards and improve supplier performance.
Follow-up assessments or on-site audits are conducted where necessary to check improvements have been made as planned. See our Sustainability report [PDF] for more information on recommendations for improvement made this year.
commitment to the cep
大发体育娱乐在线public reporting of their performance on labour, environment, and health and safety issues
certification of environmental management systems to iso 14001 or emas standards
certification of labour management systems to sa8000 or equivalent standards
大发体育娱乐在线certification of health and safety management systems to ohsas 18001
大发体育娱乐在线evidence that the supplier manages labour, environment, and health and safety issues in its own supply chain
evidence that the supplier manages the risks and opportunities associated with climate change
evidence of steps to manage and prevent bribery and corruption
adoption of a common industry approach (such as e-tasc, an industry tool to manage supply chain standards effectively and efficiently (see raising standards throughout the supply chain)
Vodafone’s Business Principles, part of our Code of Conduct, help to ensure that all of our business dealings are undertaken with honesty, integrity and fairness.
Our ‘Speak Up’ programme for suppliers provides an anonymous and confidential whistle-blowing mechanism to raise incidents of unethical behaviour for investigation. Details of how to do this can be found in our Speak Up section and in our Code of Conduct.
We operate a whistle-blowing mechanism called "Speak Up" for all employees, suppliers and business partners to report any unethical behaviour for investigation.
Customer service complaints - 大发体育娱乐在线if you have a customer service issue, please select your relevant market and use the appropriate help and support contact details.